The Top 9 Reasons Why Our Support Is Better:
There is no guru-specialist who can do everything on high level in all IT support fields. We have specialized on support for Microsoft Outlook and developed Add-ins for Microsoft Outlook since 1999. With more than 500,000 customers, we know how to make your Outlook work the way you want.
- Reason 1: Customer satisfaction is our first priority.
Our business will work only if you refer our service to friends and coworkers. If you are not satisfied in any way, we will refund your payment. Customers even have the option to pay later after the work is done.
- Reason 2: Best value for your money.
You can’t find better value at a better price than our personalized support sessions. If you do, let us know, and we will give you a small support session for Free. Sign up for our Affiliate program and earn 15% off each sale you refer to us. You will also get a free session for each session your friends have had.
- Reason 3: Service for people, not for geeks.
Our service does not require that a user should be computer savvy. We find and fix the issues ourselves. All we need is a bit of cooperation. Even each session is unique, we not only answer all your questions and resolve your technical issues, but we can also provide valuable advice on various everyday situations that will help you avoid these issues in the future.
- Reason 4: One Agent for all your problems. No support agents switching.
There are no support levels. Each support representative is a top-level professional and can assist with any questions/issues the user requires. This means that the user will not be transferred numerous times to a higher level support wasting time and trying to explain/resolve the issue with each one of them. One person to communicate with is enough to get things done.
- Reason 5: Professional gurus at what they do.
Each representative is highly trained with years of experience. In most cases they will know what the problem is right after your explanation. They can quickly suggest and apply the correct solution to fix the problem.
- Reason 6: All our Agents are Certified by Microsoft specialists.
Each support representative is certified by Microsoft in at least several different courses related to what our company does and offers.
- Reason 7: Fast support service. No waiting, all support sessions are scheduled.
Unlike our competitors, we can resolve the issue more quickly, as our representatives can use their extensive experience with Microsoft Outlook to optimally fix the problem. In many cases the issue can be resolved within minutes by using our Live Chat option. Because most support sessions are scheduled, there are no waiting lines. You can select the time and schedule that fit you best.
- Reason 8: Flexible support options.
Not only we provide support via emails, but we also offer a real-time chat solution to get things resolved as fast as possible. We also offer a remote-desktop option, which is really easy to engage and help our customers in more advanced situations.
- Reason 9: Real People. No robots or automated replies.
No robots or automated replies to questions in our Live Chat or email systems. Each customer will directly communicate with a real, live person who is friendly, has a sense of humor and possesses the knowledge needed to help our customers.